Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, sorry we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If, after your payment for a bicycle, you decide you do not want it for any reason (example wrong size, decision for another model), we reserve the right to deduct the workshop build, delivery and any other costs associated with your order (like packing) from your refund.
Late or missing refunds
If 7 days from our confirmation of receiving the returned goods, you haven’t received a refund yet, please contact us at [email protected]
To return your product, you should mail your product to: Eat Sleep Cycle, Carrer Garbi 34, Fornells de la Selva, 17458, Spain.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Even if you benefited from free shipping to receive your item, we will take this loss and not deduct this cost from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.