Shipping, Payment & Returns

PAYMENT OPTIONS

Currently we support credit card payments in our online shop when you select delivery, if you want to collect your order in our Girona Hub you can also pay with cash or card upon collecting your order.

For online tour or bike bookings, we currently only support credit-card payments. If you wish to pay with a different option, please send an email to [email protected]

RETURNS, EXCHANGES & REFUNDS

If you are not 100% satisfied with your purchase, please return the item(s) within 30 days of receipt & we will issue a replacement or refund. Good must be returned “as-new” in a saleable condition. Clothing must be unworn & unwashed. All gift cards are non-refundable.

Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.

Whilst we will replace or refund the item(s) free of charge you are liable to cover the cost of the return shipping.

Please note: We can only accept refunds & returns from purchases made in our Girona Hub or from the eatsleepcycle.com website. We cannot accept returns from purchases made from our brand stores – you must contact your place of purchase for their returns policy.

If you have any questions, please email [email protected]

FAULTY GOODS & WARRANTY CLAIM

All of our product partners are committed to high-quality products & manufacturing standards. In the rare case that faults occur please contact us at [email protected] & we will organise a refund or replacement as appropriate.

WHAT HAPPENS NEXT

Once your return package has been received it will be reviewed by our customer service team as soon as possible. You will receive emails confirming receipt of the package and the outcome of the return review.

PAYING WITH 0% FINANCE

We offer 0% finance on purchases via Bank Sabadell for bike purchases up to the value of €5,000. To be eligible you need to present:

  • Spanish residency
  • Photo ID card
  • Bank statement
  • Proof of income

We can arrange finance over the phone for online purchases – call us to find out more & to see if you are eligible.