Introduction
These Terms & Conditions govern your use of the Eat Sleep Cycle SL website: www.shop.eatsleepcycle.com & www.eatsleepcycle.com. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
1. Purpose
The purpose of these Terms & Conditions is to govern the supply by us of any product ordered by you on the Eat Sleep Cycle S.L. website.
By using our website, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use this website.
In these Terms and Conditions, when we refer to ‘we’, ‘us’ or ‘our’, we mean Eat Sleep Cycle S.L. Where we refer to ‘you’, ‘your’ or ‘the customer’, we mean you, the person using the Services.
2. Purchase Contract
By ordering on our website, you confirm that you accept our Terms and Conditions. Eat Sleep Cycle S.L. will send you a confirmation of your order to the email address supplied by you. This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive and proove your payment. Eat Sleep Cycle S.L. reserves the right to cancel or decline any order without giving further details.
3. Placing and Order
In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name.
However, if you are between 14 and 18 years of age, you can request information about products. Advise your parents or legal representatives before navigating or registering on our website. If you are under 14, please do not give us any personal information.
Once you have accessed our website, complete the form with the necessary personal data requested and click on the ‘Pay’ button to confirm your purchase.
When you have finished your order, we will send you an email with the details of your order.
In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase or offer a full refund of the amount paid when placing the order.
You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company.
If the parcel has left our warehouse, you may reject it when being delivered by the shipping company.
The products available on our website change & reflect our live stock levels. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. The product is only reserved for you when the payment process has been completed.
Eat Sleep Cycle S.L. will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products. In this cases we will contact you to inform you and suggest alternative products that you may wish to purchase.
4. Product Supply
Eat Sleep Cycle S.L. will supply the products indicated in the order confirmation, in accordance with these Terms and Conditions.
5. Product Information
The items available are described and presented with as much accuracy as possible. You must read the description of each product in order to know the specific details and properties. The choice and purchase of a product is the sole responsibility of the customer. However, should an error or omission occur within the information, Eat Sleep Cycle S.L. cannot be held responsible. All customers are invited to inform Eat Sleep Cycle S.L. of any error that can be found in a product description.
6. Prices & Shipping Fees
All prices are clearly shown on our websites. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.
Prices are shown as follows:
For orders being shipped to countries within the European Union, VAT is already included in the product price you see on our website. You will be charged the product price and the shipping fees.
For orders being shipped to countries outside of the European Union, VAT & sales taxes are removed at the checkout & not charged by Eat Sleep Cycle S.L. Your order may be subject to the customs fees and import duties of the country to which your order is shipped to & the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office.
Our shipping fees are calculated by weight and volume, so by adding any item to the basket, the respective shipping fees are shown and the delivery option can be selected, once all items have been added to the basket
7. Product Availability
Eat Sleep Cycle S.L. offers a range of items. Most items are in stock & others are ordered on demand. If the item is in stock you will receive notification of the delivery date with your order tracking information. If the item is not in stock we will contact you with the estimated delivery date. The estimated delivery date is only a reference, as it is determined to product availability, courier’s availability, as well as payment.
In case that Eat Sleep Cycle S.L. has to withdraw an item because it has become obsolete or has been discontinued, you will be informed directly. If Eat Sleep Cycle S.L. can offer any similar item we will contact you with an alternative proposal, which you can accept or cancel the order & receive a full refund.
8. Payment for Products
Eat Sleep Cycle S.L. works with Stripe to guarantee maximum security in the processing of payments & prevention of fraud.
If our team suspect an anomoly or fraud, Eat Sleep Cycle S.L. reserve the right to cancel the transaction.
The client always has the right to receive a paper copy of the invoice free of charge. If you do not state otherwise in your order, we will understand that you consent to receive it electronically (by e-mail). This consent may be revoked by you at any time, by contacting our Customer Service team on our Contact Us page.
9. Delivery
When placing an order, you can choose your delivery option once all items have been added to the basket. Eat Sleep Cycle S.L. will ship your order to the address you provided when placing your order. To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
10. Product Guarantee
As an official dealer of each brand Eat Sleep Cycle S.L. sells, all our offered items are covered by a 2 year manufacturer’s warranty. The first step is to contact us with photos of the affected product and we will advise the next steps indicated by the manufacturer. If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn’t arrive in the conditions indicated in our returns policy. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.
11. Product Returns & Refunds
Eat Sleep Cycle S.L. gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). Please keep in mind, that any customized items (as for example: custom bike builds, wheelsets with tubless tyres fitted etc.) cannot be returned or exchanged.
In order to exercise your right of return, you must inform us by using the return form by means of a clear declaration of your revocation of this purchase:
To: Eat Sleep Cycle, Carrer Garbi 34, Fornells de la Selva, 17458, Spain
I, , hereby give you notice that I withdraw from my contract of sale of the following goods <Product(s)>.
Ordered on __/__/__/
Received on __/__/__
Name of consumer(s) ______________________________________________
Address of consumer(s) ____________________________________________
Date __/__/__/
12. Reviews & Comments
Eat Sleep Cycle S.L. encourages the customer to leave reviews, comments & questions about the products for sale on our online shop. We regularly review this content & reserve the right to delete, reject or edit these at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on our websites.
13. Liability
Force majeure – Eat Sleep Cycle S.L. is not liable or responsible for any failure or delay to perform any of our obligations to the customer if such failure is caused by a force majeure.
A force majeure means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints – We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Please see our Contact page for details of how to get in touch with us.
