Warranty

All goods purchased from Eat Sleep Cycle are protected by the manufacturer’s warranty which covers against defects in materials and workmanship.

Eat Sleep Cycle does not warrant against failure or damage due to misuse such as but not limited to, poor maintenance, neglect, abuse, incorrect or inappropriate installation or alteration, use other than the product’s intended purpose, impact damage.

Corrosion and/or deterioration caused by material fatigue, defined as the natural breakdown of materials which occurs when subjected to repeated loading and unloading, will not be covered under warranty.

General wear and tear on consumable items such as tyres, inner tubes, tyre sealant, brake fluid, brake and gear cables, brake pads, light bulbs, bearings, chainrings, chains, cassettes, rims, batteries etc will not be covered under warranty.

Clothing items, including helmets and footwear, are not covered under warranty for accidental damage, improper care, normal wear and tear, fading of colours and materials over time or with use, rips, tears, abrasion, holes, burns or shrinkage. Cosmetic issues do not affect the performance of a clothing item and are not to be considered a warranty fault.

Framesets purchased at Eat Sleep Cycle are covered by the manufacturer’s warranty. Please note that this warranty may be void if the bicycle is not assembled by an authorised dealer or a qualified bicycle mechanic. In the event of a warranty claim, the manufacturer may request details of the shop or qualified bicycle mechanic responsible for completing the bike build and servicing.

Bikes purchased at Eat Sleep Cycle are covered by the manufacturer’s warranty. Please check the manufacturers website for the most up to date information:

  • Basso Bikes: https://www.bassobikes.com/warranty.html
  • Cervélo: https://www.cervelo.com/en/warranty
  • Colnago: https://www.colnago.com/en/assistance-and-warranty/
  • Factor Bikes: https://factorbikes.com/support/
  • Focus Bikes: https://www.focus-bikes.com/int/warranty
  • Kona Bikes: https://konaworld.com/warranty/
  • Reilly Cycleworks: https://www.reillycycleworks.com/pages/warranty
  • Ridley: https://www.ridley-bikes.com/warranty_ridley/
  • Santa Cruz Bicycles: https://www.santacruzbicycles.com/es-ES/warranty
  • 2-11 Cycles: https://www.2-11cycles.fr/content/3-terms-and-conditions-of-use

Warranty Returns

Warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

If you feel that your purchase has developed a fault, first check whether it is covered by the manufacturer’s warranty and still within the warranty period.

Please provide full details of the fault, together with good quality photos, and email the information to  [email protected] The more detail you can provide, the quicker we will be able to deal with your enquiry. Please include your original order number and telephone number.

In the event you need to post an item back to us, it must be returned in a clean, dry and hygienic condition. Return the item by the cheapest tracked service & include a receipt for the postage costs. In the event that the warranty claim is approved reasonable postage costs will be reimbursed. In the event that the item is found not to be faulty, you will be responsible for the postage/courier charges to return the item to you.