On booking a custom and/or private tour a 50% deposit payment is due unless a different amount has been agreed in writing by Eat Sleep Cycle.
When the deposit is paid the group is committing to achieving the stated minimum group size. Be aware that if this minimum is not reached the price per head may change.
If a member of the group can no longer travel & wishes to cancel their deposit is not refundable. The deposit is transferable to a new guest (this is the responsibility of the group, not of Eat Sleep Cycle). If it is not possible to find a replacement the guest will not be refunded by Eat Sleep Cycle but may be able to claim from their personal travel insurance if they have taken out a policy.
Final payments for all tours are payable 2 months before the tour begins. If a guest needs to cancel, the same policy applies & the place remains transferable to a new guest.
Moving a Custom Tour
Due to the exceptional circumstances surrounding the Coronavirus pandemic we are working with guests to move custom tours to later in the year 2020 and in some cases to 2021. Depending on when cancellation is made there may be some unrecoverable expenses which will be deducted from the issued credit.
Please note that as per the terms and conditions, custom tour deposits for tours booked before 17th March 2020 are non-refundable.
If a tour is moved to later in 2020 and you are still unable to travel due to the Coronavirus, we will work with you to move the tour to 2021. We will allow up to 2 moves of your custom tour booking. Following that, custom tour deposits will be lost.
Eat Sleep Cycle may issue vouchers in the form of a code which can be used to redeem your credit on the service detailed and in the time duration detailed in the email you receive.
If for any reason you can not travel in the time duration of the issued voucher then please request an extended time duration. Vouchers may not be exchanged for a refund but can be used by a friend or family member, simply pass your voucher onto them.
New Reservations for 2020 Custom Tours made after 17.03.2020
See updated deposit & cancellation conditions ‘Cancellation Policy For All New Reservations Made On Or After 17.03.2020’