Shipping & Payment

SHIPPING

All items in stock are shipped within 1-3 working days.

If your item in on backorder will we contact you on receipt of your purchase with an estimated delviery time. If you are not happy with the delivery time, we’ll offer you a full refund.

We ship using DHL, UPS, Correos & Seur. You will receive tracking information for your goods.

Our estimated delivery times are as follows:

Spain – 1 – 3 working days

Europe – 5- 7 working days

USA & Canada – 7 – 14 working days

Rest of the World – Up to 30 days

PAYMENT

Payments can be made online using all major credit & debit cards. We use the secure Stripe payment system.

We also a offer a click & collect service and can accept cash payments in our Girona store. Simply place your order online & select ‘collect in Girona Hub’ for the delivery method.

If you would like to pay via bank transfer please contact [email protected]

Please note: We can only accept refunds & returns from purchases made in our Girona Hub or from our website. We cannot accept returns from purchases made from our brand stores – you must contact your place of purchase for their returns policy.

If you have any questions, please email [email protected]

PAYING WITH 0% FINANCE (Spanish Residents)

We offer 0% finance on purchases via Bank Sabadell ( Instant Credit by Banco Sabadell ) for bike purchases up to the value of €5,000. Payment can be made over a period of up to 24 months.

To be eligible you need to present:

  • Spanish residency
  • Photo ID card
  • Bank statement
  • Proof of income

We can arrange finance over the phone for online purchases – call us to find out more & to see if you are eligible.

KLARNA

In order to offer you Klarna payment methods, at the time of payment, we may transmit personal data inlcuded in the contact form & order details to Klarna, so that Klarna can assess whether you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data is treated in accordance with the provisions of Klarna’s privacy policy.

Con el objetivo de ofrecerle los métodos de pago de Klarna, en el momento del pago, podríamos transmitir a Klarna durante el proceso de compra sus datos personales incluidos en el formulario de contacto y detalles de los pedidos, de tal forma que Klarna pueda evaluar si cumple usted con los requisitos para acceder a sus métodos de pago y para adaptar dichos métodos de pago a su perfil. Sus datos personales son tratados de conformidad con lo establecido en la política de privacidad de Klarna.